How restaurantdiary™ works...

restaurantdiary™ - SaaS

restaurantdiary™ is accessed via an Internet enabled web browser - access can be by as many users as you like in real time from as many points of access as you wish. This is SaaS or software as a service for restaurant reservations.

Total control over your restaurant bookings, CRM and restaurant marketing

The easy-to-use secure management area is set up to your precise specifications for as many users as you like - you can set varying limits on access right down to a specific individual.

You can access restaurant customer profile information at the time of booking as well as spend and visit history for every customer then add any special requests or notes to a booking.

The complete flexibility of the system means that you can define it EXACTLY as you want it and view your restaurant bookings in an easy-to-use, fully editable restaurant diary.

Total control over your open tables

It's your restaurant - you make the rules. With a virtually unlimited set of parameters you can start to control your restaurant open tables to an incredible degree.

Why not set the maximum number of restaurant covers per time slot to prevent kitchen overload, change the maximum restaurant covers for different time slots to improve yield or rank restaurant tables in the order they should be booked out?

Perhaps the best thing is you can automatically divert customers from busy or closed time slots to earlier or later availability or another group restaurant so you NEVER miss an opportunity to take a restaurant booking.

No more 'no shows'

restaurantdiary™ gives you a range of tools so you can virtually eliminate 'no shows'.

For example, you can set a booking fee and check credit card numbers automatically for validity at time of booking; instantly blacklist email address of 'no shows' and take deposits only on weekends for parties of 4 or more.

Unprecedented access to priceless restaurant information and key performance indicators

restaurantdiary™ gives you full reporting to the nth degree on past, present or future bookings and customer information, like total spend or restaurant seating preferences.

So, for example, you can compare restaurant booking totals for last month versus the same period last year and use that information to make accurate assessments of staffing levels.

Or you can build a marketing list of all restaurant customers who spent over £100 in the last three months and target them with specific offers.

Highly effective restaurant marketing direct to your customers via email and SMS

restaurantdiary™ helps you get to know your restaurant customers much, much better so that you can target them accurately with special restaurant promotions, restaurant loyalty rewards, or invitations to exclusive restaurant events designed with their preferences in mind.

It's not just a restaurant marketing tool though - it's the best restaurant customer services person you've ever had and will automatically send out restaurant booking confirmations direct to your restaurant customer's mobile phones, email first-time restaurant customers the day after their visit and much more.