Hospitality I.T. EPoS Solutions ~ hospitality-it-newsletter-issue-5 ~ Hospitality I.T. News ~ Belfast and Dublin

Maitre'D EPoS...
with email reports right on your iPhone or iPad

MaitreD can now send reports directly to your iPhone , iPad or Blackberry
- Receive timed alerts direct to your email
- Labour Cost, Sales, Voids, Discounts, Profit Analysis
- Select ANY report in the Maitre'D EPoS system and easily set it up as an email report
- Keep in touch with your business from anywhere
  Contact us today for your customised demonstration.

Maitre'D EPoS... now with real time Online Ordering

MaitreD can now be integrated directly with your company website to allow your customers to place real time orders online.
- Has the look and feel of your existing website
- Single store or multiple chain compatible.
- Integrates directly into your Maitre'D EPoS system
- Increase average customer spend, improve customer loyalty, repeat last order and much more...
  Contact us today for your customised demonstration.

EPoS system for your Coffee Shop...
- Want to benefit from increased profitibility?
- Monitor the wages bill with Maitre'D Time & Attendance?
- Get your trading reports delivered to your email inbox?
- Give something back - impliment customer loyalty at no extra cost!
- Control your costs whilst maximizing the bottom line.
All these features and more could be yours for the price of a cappuccino a day!

MaitreD EPoS - class leading point of sale software
for your hospitality business...

With features including:

Wireless handheld solutions	Full Touchscreen functionality	Manager functions available on POS
Delivery & Dispatch module	Frequent Diner	Manager functions available on POS
Floor management	Gift card and loyalty program interfaces	Fine Dining

Hospitality I.T. EPoS Solutions ~ hospitality-it-newsletter-issue-5 ~ Hospitality I.T. News ~ Belfast and Dublin

Increased revenue & customer satisfaction...

MaitreD allows you to customise marketing programmes, offering flexible configuration of frequent diner rewards to meet your specific marketing needs.

Ability to schedule promotions according to day of the week & time of day
Variety of ways to reward customers eg, buy 2, get one free
Rewards based on either Items Purchased, no. of points earned or no. of visits
Random coupons can be printed on customer bill for rewards

Germaine's of Baltinglass, Co. Wicklow installs Maitre'D EPoS

Germaine's, in the heart of Baltinglass, Co Wicklow, have chosen Maitre'D EPoS to replace their previous system in this popular and busy bar & restaurant business. Their requirement was for a system capable of coping with high volume sales throughout the day, wit Germaine's of Baltinglass installs Maitre'D EPoS h a strong emphasis placed on stock control. Maitre'D was selected because of its core stability, ease of use, reliability and the functionality that it provides.
Hospitality IT installed 4 fixed touchscreen tills along with 3 Handheld Order Takers all running Maitre'D EPoS.
The kitchen benefited from 3 Kitchen Video Monitors to aid in the flow of orders.
Germaine's additionally uses the Maitre'D Customer Accounts and Stock Control to help manage their busy outlet.

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Magee's Spirit Store, Enniskillen installs Maitre'D EPoS

This well established local bar in Co Fermanagh was bought over last year by Mark Drumm, who has invested in the business with a full refurbishment over recent months. Part of this included a new till system which could give him valuable reporting and sales information, with the ability to easily offer promotions and incentives.

Mark commented that he chose the system from Hospitality I.T. because they took time to understand his business needs and he was confident in their ability to supply a quality product that would be able to grow with his business. Future plans for Magee's include the addition of a kitchen so they can begin serving food on the premises.

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Feature on.... Vouchers & Customer Loyalty

Whether you're already a Maitre'D customer or would be interested in a system that will increase revenues, Maitre'D has a flexible and easy to customize Customer Loyalty solution inbuilt as standard within the core product. No additional modules to purchase, simple to set up and maintain, and gives you the advantage over competitors by attracting and rewarding repeat custom.

Customize promotions to boost customer satisfaction & give incentives to increase their number of visits to your restaurant
Various ways to reward customers (eg Buy 4, Get 5th free etc)
Attribute different values of points based on items purchased (more on specific products or double points for specific items etc), number of points earned and number of visits
Schedule promotions for different money-to-points ratios depending on the day of the week and hour of the day
Collect customers' information and create a loyalty profile for them
Customers can redeem points at any location

Benefits to your business
Attract more customers
Increase sales with repeated visits
Build customer loyalty
Improve customer satisfaction
Build a relationship with your customers and enhance the value of their dining experience
Track sales information and history on any customer. Print activity reports for targeted marketing, including number of visits, ordering preferences etc

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Why Choose Maitre'D?

With almost 20 years in software development and a global distribution network, Maitre'D enjoys an unrivaled reputation for its stable and highly functional EPoS software. With over 24,000 successful installations across the world, Maitre'D EPoS has all the features you need to help run a demanding hospitality business.

Globally distributed yet locally installed and supported
Suitable for single sites through to multiples with Head Office
Extremely capable and user friendly with a host of intelligent features
Web Based business monitoring
Interactive graphical Floor Plans
Stock Control and In-Depth reporting
Customer Loyalty and Accounts
Staff Time & Attendance

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Recent Restaurantdiary™ installations

Hospitality IT were delighted to be successful in the awarding of a tender to provide a booking system, initially for 7 of the Irish Greyhound Board stadia, with additional stadia being added in the future.
Hospitality IT have worked with the developers of Restaurantdiary™ to tailor the system to handle many of the specific feature requests that the Irish Greyhound Board require, including promotional packages, online booking, credit card processing and custom ticket printing.
With unique SMS & Email confirmation messages and HTML marketing templates, Restaurantdiary™ is the ultimate restaurant booking package.

My Thai restaurant @ The Beacon, Dublin has recently installed Restaurantdiary™ in its 80 seater Asian inspired restaurant.
With its advanced booking technologies, Restaurantdiary™ has assisted in maximizing covers and managing table turns in this busy South Dublin hotel.
My Thai have now started to market directly to their customers using the built in SMS & Email marketing templates provided within the Restaurantdiary™ CRM module.

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New Services from Hospitality I.T.

WiFi Internet

Give customers an added incentive to come to your establishment by providing wireless internet access. You choose whether you use this as a tool for revenue generation or simply as a free added extra, whilst benefiting from improved customer satisfaction in your business.
Our solution can include the use of tickets that are given out to customers with a code that provides a certain number of minutes / hours WiFi access.

Hospitality IT have recently installed WiFi in Coffee Republic, Dukes at Queens Hotel (Belfast), The Beechlawn Hotel (Dunmurry) and The Strangford Hotel (Newtownards).

Find out more from... http://www.mywebhotspot.com

Email, Websites & Domains

Hospitality IT now have the facility to provide websites, domain names and email accounts for your business.

Offering websites that can be quickly and easily updated and email solutions that include virus scanning to protect your computers, Hospitality I.T. truly offer a single source solution for all your I.T. requirements.

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Why Choose Hospitality I.T.?

Single Solution Provider
Support Cover 7am - 11pm, 7 days a week
3Yr Hardware Warranty on all equipment
Direct access to every till / computer for immediate support
Passionate about provision of support
Ongoing investment in up to the minute internet technologies
FREE ongoing half day's training per quarter
Quality International software
Staff with Hospitality & Retail experience

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If you would like further information on any of our software suites or a demonstration simply give us a call on 028 9032 6622 / 1890 88 2345 or email:
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Testimonials

As a new business spread over 3 floors with a restaurant and 4 bars, we were looking for an EPoS system that was user-friendly, could effectively manage all our stock control, give us detailed reports and didn't crash in busy times like systems I have used in the past....Maitre'D has far exceeded my expectations, and the support provided by Hospitality I.T. has been excellent. The installation was painless and the training provided was very detailed - they are always at the end of the phone and can dial in to assist with any issues there and then. I've placed a few calls to the out of hours number that have always been returned within 5 minutes by an engineer, even one who was playing football at the time!

In summary, an excellent system and an excellent company offering great support with very durable hardware and a very user friendly Back Office system. We'd happily recommend the Maitre'D system and Hospitality I.T. to anyone wishing to install an EPoS system that can really help improve the running of your business, no matter what the size.

Stephen Brown, Manager, 21 Social (Belfast)

We wanted a new system that could give us a faster service to suit our busy hotel, in turn increasing customer satisfaction and profitability.
The system suits the many areas of our business and has proven to be efficient and user-friendly. Since installing Maitre'D we have increased the speed of service and are now able to monitor our stock results so much better.

One report that we have found very successful is the Item Report Per Employee report. We use this for a Food & Beverage staff incentive scheme which has proved very popular with the staff and has increased our average spend per customer.

The installation was very speedy and all our requirement were easily met. Support is a valuable asset and critical to our business and we always receive a quick response, which is much appreciated in our demanding work environment. Overall I find Hospitality I.T. to be friendly, quick, prompt with service and a thoroughly professional team!

Madeline Nugent, General Manager (Beechlawn House Hotel, Dunmurry)

We had a lot of requirements in a system for our new restaurant – including the need for it to be user friendly whilst also allowing detailed reporting and statistical information.

The physical installation of the equipment was achieved with no fuss, training was achieved swiftly, and the trainer was very knowledgeable. The support provided to us is very good and the response is quick. We find the Hospitality I.T. staff to be friendly and patient.

The Maitre'D system offers very detailed analysis and runs very well on a day to day basis. Hospitality I.T. have a personal approach to business and are very knowledgeable on the system...we would highly recommend Hospitality I.T. to any business.

Nikki Wissell, Administration Manager (Roly Saul Restaurants, Dublin)

We were looking for a new system because our old till and software didn't give us the scope we needed. We needed better software for keeping a check of stock, the ability to add/remove products, ease of use for staff and new functions such as bar tabs etc. Maitre’D has been very easy to use and has satisfied all our requirements and more.

The installation was very quick and easy and we were updated with information step by step.

The support from Hospitality I.T. has been great. Any issues we have had have been easily resolved with a quick phonecall or email.

Hospitality I.T. have helped us through every stage from choosing a product that would suit us to making sure we are consistently happy with the product/service.

Lorraine Cummins, Front of House Manager (Queens Film Theatre, Belfast)

We found the Maitre’D EPoS system to be very easy to use with fast and efficient support available when we need it. Excellent service and value for money - as they say, it does what it says on the tin...
Reports and management information is easily achieved from the back office system.

The installation was very smooth as we had several meetings to discuss the solution prior to install. Rory was able to provide the builders with detailed information on where the cat 5's needed to be located and advise where the best place was to locate tills etc. Also, Sinead was super at programming and of course training the staff. I don't believe any organisation should be without Maitre'D. I also believe that the guest reservation system GuestCentrix is definitely the first choice for reservation systems because it links directly to Maitre'D...I regret not installing this in Dukes. If I was to do it all again it would be both systems together. Support from Hospitality I.T. is excellent, friendly, efficient and nothing is any trouble. Excellent products & systems, great staff and super tills!

Joanne McCourt, General Manager (Dukes Hotel at Queens, Belfast)

We needed a POS system which would interface with Opera (Micros Fidelio) and give us a full suite of applications from purchasing through to back office accounting spread over a wide range of bars and restaurants.

Maitre’D has given us better cash and stock control with integration to our front office system, avoiding missed charges. It has also allowed us to continually monitor guest demands and menu popularity so we can respond in a timely fashion to the market. The level of control has improved and the void sales in particular are much better handled.

The sales reports have allowed us to target cost issues and reconcile potential losses with reports being targeted to each department and available on many computers. The system lived up to the pre-installation promises. Training was concise and well directed; the installation was smooth and the after sales service very effective.

Support has been excellent, and I would have no hesitation is recommending the Maitre’D system and Hospitality I.T. team to any professionals who need and appreciate a high level of competence and co-operation.

John O’Carroll, General Manager (Radisson Blu Roe Park Resort, Limavady)

Since Hospitality I.T. installed Maitre’D and GuestCentrix into our hotel, we have achieved more efficient and trackable processing and overall improved management.

The reporting from both systems has enabled us to get a very detailed breakdown of revenue throughout the hotel. Our installation was excellent and the training and support ironed out any teething problems we may have had.

We always get a very swift response to any ongoing support issues, with any problems being dealt with quickly.

Sorcha Brady, Sales & Marketing Manager, La Mon Hotel & Country Club (Belfast)