Hospitality I.T. EPoS Solutions ~ hospitality-it-newsletter-issue-4 ~ Hospitality I.T. News ~ Belfast and Dublin

Maitre'D EPoS...
with email reports right on your iPhone or iPad

MaitreD can now send reports directly to your iPhone , iPad or Blackberry
- Receive timed alerts direct to your email
- Labour Cost, Sales, Voids, Discounts, Profit Analysis
- Select ANY report in the Maitre'D EPoS system and easily set it up as an email report
- Keep in touch with your business from anywhere
  Contact us today for your customised demonstration.

Maitre'D EPoS... now with real time Online Ordering

MaitreD can now be integrated directly with your company website to allow your customers to place real time orders online.
- Has the look and feel of your existing website
- Single store or multiple chain compatible.
- Integrates directly into your Maitre'D EPoS system
- Increase average customer spend, improve customer loyalty, repeat last order and much more...
  Contact us today for your customised demonstration.

EPoS system for your Coffee Shop...
- Want to benefit from increased profitibility?
- Monitor the wages bill with Maitre'D Time & Attendance?
- Get your trading reports delivered to your email inbox?
- Give something back - impliment customer loyalty at no extra cost!
- Control your costs whilst maximizing the bottom line.
All these features and more could be yours for the price of a cappuccino a day!

MaitreD EPoS - class leading point of sale software
for your hospitality business...

With features including:

Wireless handheld solutions	Full Touchscreen functionality	Manager functions available on POS
Delivery & Dispatch module	Frequent Diner	Manager functions available on POS
Floor management	Gift card and loyalty program interfaces	Fine Dining

Hospitality I.T. EPoS Solutions ~ hospitality-it-newsletter-issue-4 ~ Hospitality I.T. News ~ Belfast and Dublin

Increased revenue & customer satisfaction...

MaitreD allows you to customise marketing programmes, offering flexible configuration of frequent diner rewards to meet your specific marketing needs.

Ability to schedule promotions according to day of the week & time of day
Variety of ways to reward customers eg, buy 2, get one free
Rewards based on either Items Purchased, no. of points earned or no. of visits
Random coupons can be printed on customer bill for rewards

hospitality i.t. epos & pms solutions

Roly Saul's latest restaurant has recently opened in Thurles, Co. Tipperary to great acclaim. Based in a tastefully refurbished building which was formally a hotel, Roly @ Park Avenue offers both a relaxed brasserie downstairs and a fine dining experience on the first floor. With a bar on the ground floor, and kitchens both upstairs and down, a point of sale solution that could match in-depth functionality with flexibility was certainly the order of the day for Roly and his partner, Ronnie Carr. Maitre'D EPoS from Hospitality I.T. was selected following a number of demonstrations where the client needs were discussed and the point of sale was configured to demonstrate how these requirements were met. With regular menu changes and a selection of specials available on a daily basis, the system had to be capable of being swiftly programmed with updates seamlessly delivered to the appropriate terminals. Hospitality I.T. wish Roly & Ronnie every success @ Park Avenue and look forward to working with them again in their new venture - Roly Saul, The Restaurant.

hospitality i.t.

the hungry monk resturant

Father and son, Pat & Julian Keown, proprietors of the long established restaurant, The Hungry Monk have recently taken the leap to move from hand-written and manually calculated billing to a touchscreen Maitre'D EpoS solution. Operating for over 25 years with manual dockets for both the customer bill and the kitchen, Pat had looked for a solution that delivered him the ease of use of a pen and pad but could provide him with informative and targeted business information. The Hungry Monk operates almost as two restaurants in one, with a relaxed bistro experience on the ground floor and an intimate restaurant on the first floor offering what has to be one of Ireland's largest wine collections with almost 700 bottles available to the discerning wine connoisseur. Pat had a number of requirements in his new EPoS solution including increased accuracy in orders reaching the kitchen, stock control, detailed reporting and all without hampering the informal nature of this long established family business. Pat gets daily email reports following the End of Day procedure, providing him with a concise record of the previous day's figures so he can monitor business performance regardless of where he is.

hospitality i.t.

The University of Ulster School of Hospitality recently relocated from its former Portrush Campus to a new purpose built site in Belfast city centre. The new training restaurant, The Academy, required a point of sale solution that would not only operate as a regular business but would also provide the university students with an insight into a world leading EPoS solution. With responsibility of training the students who will be the restaurant managers of tomorrow, it was important that their investment in an EPoS solution would be an integral part of the students' coursework and practical experience. Hospitality I.T. were delighted to be chosen to deploy Maitre'D point of sale, the international EPoS software that will give the students relevant and top-end experience for their future careers. The Academy restaurant offers a range of menus from relaxed breakfasts and lunches to formal A La Carte and set menu offerings, to both students, lecturers and the public. The Maitre'D software enables The Academy restaurant to have menu updates daily and for these changes to be easily programmed by both lecturers and students.

hospitality i.t.

restaurantdiary table reservations Hospitality I.T. are really excited at the interest and demand for restaurantdiary following its launch into the Irish market. With clients including Tiger Lily, Bibendum, Absolut IceBar and the Millennium Towers (Dubai), restaurantdiary is without doubt the most capable table booking application available today. With a minimal upfront cost, availability on multiple computers without additional licensing costs, live online reservations through your website and superior table optimisation, restaurantdiary should be your solution too. Contact us today for a no-obligation online demonstration and start benefiting from increased table occupancy, customer retention and invaluable marketing information today.

hospitality i.t.

We strive to differentiate ourselves from the competition through our commitment to support, emphasis on training and becoming an IT partner with our customers. We provide support seven days a week from 7am to 11pm as standard, with direct access to trained technicians at all times. You can rely on Hospitality I.T. to have your support requirements covered when you need them. Customers are reassured they have a solid system, with our 3-year hardware warranty on all equipment. We want our customers get the most from their systems so we include a complimentary half day every three months of training or programming assistance.

hospitality i.t.

If you would like further information on any of our software suites or a demonstration simply give us a call on 028 9032 6622 / 1890 88 2345 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Hospitality I.T. EPoS & PMS Solutions

hospitality i.t.

Testimonials

As a new business spread over 3 floors with a restaurant and 4 bars, we were looking for an EPoS system that was user-friendly, could effectively manage all our stock control, give us detailed reports and didn't crash in busy times like systems I have used in the past....Maitre'D has far exceeded my expectations, and the support provided by Hospitality I.T. has been excellent. The installation was painless and the training provided was very detailed - they are always at the end of the phone and can dial in to assist with any issues there and then. I've placed a few calls to the out of hours number that have always been returned within 5 minutes by an engineer, even one who was playing football at the time!

In summary, an excellent system and an excellent company offering great support with very durable hardware and a very user friendly Back Office system. We'd happily recommend the Maitre'D system and Hospitality I.T. to anyone wishing to install an EPoS system that can really help improve the running of your business, no matter what the size.

Stephen Brown, Manager, 21 Social (Belfast)

We wanted a new system that could give us a faster service to suit our busy hotel, in turn increasing customer satisfaction and profitability.
The system suits the many areas of our business and has proven to be efficient and user-friendly. Since installing Maitre'D we have increased the speed of service and are now able to monitor our stock results so much better.

One report that we have found very successful is the Item Report Per Employee report. We use this for a Food & Beverage staff incentive scheme which has proved very popular with the staff and has increased our average spend per customer.

The installation was very speedy and all our requirement were easily met. Support is a valuable asset and critical to our business and we always receive a quick response, which is much appreciated in our demanding work environment. Overall I find Hospitality I.T. to be friendly, quick, prompt with service and a thoroughly professional team!

Madeline Nugent, General Manager (Beechlawn House Hotel, Dunmurry)

We had a lot of requirements in a system for our new restaurant – including the need for it to be user friendly whilst also allowing detailed reporting and statistical information.

The physical installation of the equipment was achieved with no fuss, training was achieved swiftly, and the trainer was very knowledgeable. The support provided to us is very good and the response is quick. We find the Hospitality I.T. staff to be friendly and patient.

The Maitre'D system offers very detailed analysis and runs very well on a day to day basis. Hospitality I.T. have a personal approach to business and are very knowledgeable on the system...we would highly recommend Hospitality I.T. to any business.

Nikki Wissell, Administration Manager (Roly Saul Restaurants, Dublin)

We were looking for a new system because our old till and software didn't give us the scope we needed. We needed better software for keeping a check of stock, the ability to add/remove products, ease of use for staff and new functions such as bar tabs etc. Maitre’D has been very easy to use and has satisfied all our requirements and more.

The installation was very quick and easy and we were updated with information step by step.

The support from Hospitality I.T. has been great. Any issues we have had have been easily resolved with a quick phonecall or email.

Hospitality I.T. have helped us through every stage from choosing a product that would suit us to making sure we are consistently happy with the product/service.

Lorraine Cummins, Front of House Manager (Queens Film Theatre, Belfast)

We found the Maitre’D EPoS system to be very easy to use with fast and efficient support available when we need it. Excellent service and value for money - as they say, it does what it says on the tin...
Reports and management information is easily achieved from the back office system.

The installation was very smooth as we had several meetings to discuss the solution prior to install. Rory was able to provide the builders with detailed information on where the cat 5's needed to be located and advise where the best place was to locate tills etc. Also, Sinead was super at programming and of course training the staff. I don't believe any organisation should be without Maitre'D. I also believe that the guest reservation system GuestCentrix is definitely the first choice for reservation systems because it links directly to Maitre'D...I regret not installing this in Dukes. If I was to do it all again it would be both systems together. Support from Hospitality I.T. is excellent, friendly, efficient and nothing is any trouble. Excellent products & systems, great staff and super tills!

Joanne McCourt, General Manager (Dukes Hotel at Queens, Belfast)

We needed a POS system which would interface with Opera (Micros Fidelio) and give us a full suite of applications from purchasing through to back office accounting spread over a wide range of bars and restaurants.

Maitre’D has given us better cash and stock control with integration to our front office system, avoiding missed charges. It has also allowed us to continually monitor guest demands and menu popularity so we can respond in a timely fashion to the market. The level of control has improved and the void sales in particular are much better handled.

The sales reports have allowed us to target cost issues and reconcile potential losses with reports being targeted to each department and available on many computers. The system lived up to the pre-installation promises. Training was concise and well directed; the installation was smooth and the after sales service very effective.

Support has been excellent, and I would have no hesitation is recommending the Maitre’D system and Hospitality I.T. team to any professionals who need and appreciate a high level of competence and co-operation.

John O’Carroll, General Manager (Radisson Blu Roe Park Resort, Limavady)

Since Hospitality I.T. installed Maitre’D and GuestCentrix into our hotel, we have achieved more efficient and trackable processing and overall improved management.

The reporting from both systems has enabled us to get a very detailed breakdown of revenue throughout the hotel. Our installation was excellent and the training and support ironed out any teething problems we may have had.

We always get a very swift response to any ongoing support issues, with any problems being dealt with quickly.

Sorcha Brady, Sales & Marketing Manager, La Mon Hotel & Country Club (Belfast)